FIND YOUR NEAREST Vines BMW Group RETAILER

Vines of Gatwick

Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN

SALES 01293 611117

SERVICE 01293 611117

Vines of Guildford

21 Moorfield Road, Woking Road, Guildford, Surrey, GU1 1RD

SALES 01483 207000

SERVICE 01483 207000

Vines of Redhill

10-12 Bonehurst Road, Salfords, Redhill, Surrey, RH1 5EP

SALES 01293 772000

SERVICE 01293 772000

MOTOR INDUSTRY CODE OF PRACTICE.

New Car.

The New Car Code of Practice sets out the standards that vehicle manufacturers comply with regarding;

• New car warranties
• Availability of replacement parts
• Advertising
• Complaint handling

The Code details promises given by vehicle manufacturers and contains guidance to assist the consumer.

As a subscriber to this Code we are fully committed to delivering and maintaining the highest levels of service to our customers.

Service and Repair.

Our approved dealers and repairers are committed to an open, transparent and fair way of doing business. They have subscribed to the Motor Industry’s Code of Practice for Service & Repair, and committed to:

  • Honest and fair services
  • Open and transparent pricing
  • Completing work as agreed
  • Invoices that match quoted prices
  • Competent and conscientious staff
  • A straightforward, swift complaints procedure

The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that your are not satisfied with the outcome of a dispute.

For further information you can visit their website at www.motorcodes.co.uk or call their Consumer Advice Line: 0800 6920825.