Vines BMW Group
Approved Used BMW
 
 

Tuesday, 27 January 2009

Vines Customer Service

Going above and beyond customer service

All of our staff at Vines pride themselves on their customer service, going above and beyond the call of duty, whether it’s working to secure affordable monthly payments or dealing with unexpected requests for assistance.

We asked our staff to recall some of their best examples of excellent customer service. Here’s what they said:

“A customer could not get their cd out of their old car, we copied it off of I tunes and burnt it to a cd”

Andy Hibbert, Sales Manager, Guildford

“When I was a sales person I took 5 cars to one customer to see if they would go over the raised entrance of his drive. He since has come back and purchased 3 cars”

Domonic Mcconnon, Group MINI Buyer

“Offering to take someone home to Chertsey after they came in and purchased a car out of hours”

Wayne Manton, Sales Executive, Guildford

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